MANAGING DIFFICULT EMPLOYEES AND
MANAGING DIFFICULT PERSONNEL SITUATIONS

I.     Introductions/Overview Of Seminar

II.    Identifying The Three Main Types Of Difficult Employees

III.   Business Costs Associated With Managing Difficult Employees

IV.   Key Steps To Managing Difficult Employees Successfully

Lunch

V.    Identifying Five Difficult Personnel Situations That Are Common In Today's Workplace

VI.   Break-out Team Assignments (Each Team Will Develop Strategies For One Of The Situations Listed In Section V.)

VII.  Break-out Team Reports

VIII. How Will "I" Use this Seminar To Improve "My" Performance At Work?

IX.   Concluding Remarks

X.    Seminar Evaluation